➤ ALL CUSTOMERS:
Our general processing time, unless otherwise stated within an individual listing, is 1-3 business days. Please keep in mind that this is in addition to the shipping times listed below.
All orders are insured against loss or damage. The required wait time to process a claim is 21 days from the original purchase date (45 days for international customers). Once the wait time has passed, you’ll be required to fill out a brief online form via e-mail (and provide an electronic signature) to complete the process. We will then issue your refund in full.
If you have any questions related to shipping and/or delivery times we highly recommend you contact us BEFORE you make your purchase.
➤ DOMESTIC (US):
All shipping rates are calculated based on item weight and destination. Multiple shipping options are available at checkout. Our default shipping method is USPS First Class service, which averages 3-5 business days. Priority Shipping is slightly quicker at 2-3 business days. Please keep in mind that these are US Postal service estimates–not guarantees. The only guaranteed USPS service is Priority Express. Shipping time for this expedited service is 1-2 business days. Cost starts at $22 (for a single item) and varies depending on item weight and shipping destination.
International orders are shipped via USPS First Class Airmail with insurance. Depending on the destination, international packages can take anywhere from 3-5 weeks to arrive, but the vast majority arrive within 8-15 business days. Unfortunately, we cannot make any ship time guarantees for international deliveries.
Please take into account that items may be held for additional import/VAT fees in your country of residence. These fees are separate from your purchase with us, and it is your responsibility to pay them. Claiming a lower value or marking the parcel as a “gift” (even if you’re purchasing items for someone else) to avoid these fees is illegal, so please do not ask us to do so.
Please note that our shipping charge only covers the cost to ship and insure your items. It does not cover any additional brokerage fees and/or import taxes you may incur.
Learn more here: